• Deutsch
  • English

Application

How to use the DIGITUS® Plug&View Cameras

  • 01. I need to use the recordings as evidence because of an incident. How do I store the camera recordings? Can the videos be played normally on a PC?

    This feature is currently only supported with Internet Explorer. Log on to your camera and in the “System” menu select “Show Videos from SD-card”. In the following window, in the calendar, you can select the month/day of the respective recording. To do this, click on the magnifying glass below the calendar.Next, all images of this specific day will be displayed on the list. The filename (20130822T152228)  shows the date in the format year, month, day (20130822 = August 22, 2013). Behind it, starting with the “T”, the exact time of the start of the recording is displayed in the format hour, minute, second,e.g. T152228 = 15 hours 22 minutes 28 seconds. Behind the underscore, you can see the time at which the recording was stopped.By clicking on “Download” the recording is downloaded from the SD-card in the camera to your PC and can be played with the Media Player.

  • 02. Which smartphones and tablets can I use to operate DIGITUS® Plug&View cameras?

    You can operate/manage your cameras from all Android and iOS-smartphones and tablets. All you need is the free DIGITUS® Plug&View app. Download the app from the official Apple App Store or Google Play. For Android, at least version 2.3.6 must be installed on the tablet/smartphone. Tegra 2 CPU devices are not supported.

  • 03. My husband and I would like to see the images from the same camera while at work – is that possible?

    Yes, that is possible, by sharing your user name and password. Others can then register using the same login (name and password) to log into your Plug&View account and see the camera image at the same time from different PCs or mobile devices.

    Multiple users can see the same camera image, or access the same camera simultaneously. This function can be useful when all members of a family would like to access the same camera and when, for example, both parents want to access the camera independently of each other from the office to check on things on the home front. For your own and you family’s protection, please make sure you only share your login details with especially trustworthy persons.

  • 04. Can I store my recordings?

    If you installed a microSD card in your camera, the recordings will be stored on it. In addition, you can also store you recordings either on Google Drive or on an FTP-server. For detailed instructions for activating the different storage methods, refer to the User Manual for your camera.

  • 05. How can I set my camera to only store the video recordings in the event of motion detection?

    Your camera offers you the possibility to use the “Motion detection alarm”. When you select this mode, recordings that were triggered by motion detection will be stored.

  • 06. How can I save an image on my FTP server every x seconds?

    This feature is available with the cameras DN-DIGITUS® OptiVision 16027/ DIGITUS® OptiArc DN-16036/DIGITUS® OptiMax DN-16037 & DIGITUS® OptiMax Pro DN-16040.

    In your user account go to the “Configuration Page”. Under the header “Time” you can select the desired time for the continuous recording to the microSD-card. You can, for example, set it to the normal working hours, from Monday to Friday, from 9:00 A.M. to 6:00 P.M. Hold down the mouse button and drag the mouse to mark the desired time period. The color-highlighted area mean that the recording will be running in this time period. Here you can also determine when and at what time intervals videos and/or images should be recorded (for example, one image every 5 seconds).

    For more information, please consult the User Manual for your camera.

  • 07. Can I also store my recordings on places other than Google Drive (e.g. own FTP-server or Dropbox)?

    You can store your captured clips on an FTP-server. In the camera configuration page, please select “Settings” – “Alarm” and then click on “Set FTP”. In the following window you can then add the login information for your FTP-server. Your recordings are then saved automatically on your FTP-server. For more information, refer to the chapter “Set Alarm” in the User Manual for your camera.

  • 08. How do I connect to my FTP-server?

    If you have an FTP-server, you can also save the images captured by the camera on the FTP-server. In the camera configuration page, please select “Settings” – “Alarm” and then click on “Set FTP”. In the following window you can then add the login information for your FTP-server. Your recordings are then saved automatically on your FTP-server.

    For more information, refer to the chapter “Set Alarm” in the User Manual for your camera.

  • 09. Can I insert the memory card into the card reader of my PC and watch the videos?

    You can use the memory card as a standard storage medium and the data stored on it (videos) can be read. Please note that playing the videos may require a suitable media player and Codec.

  • 10. Can I move the Plug&View app from my Android smartphone to the SD-card?

    Unfortunately, no. The Plug&View app has to be installed in the main memory of the Android devices.

  • 11. How do I format a microSD card?

    Insert the microSD card into the storage slot of your camera. In the configuration page of the camera please select the menu items “System” – “System” and then “format SD-card”.

  • 12. Can I also use my Plug&View camera as a webcam on my web page?

    Yes, that is possible. You can embed the camera images as stills or as live-stream.

    For the embedding of images from DN-16028, please use the following parameters:

    Image: IP address of the camera:Port/snapshot.cgi

    Stream: IP address of the camera:Port/Videostream.cgi

    For DN-16027(Rev1), DN-16036(Rev1), DN-16037(Rev1) und DN-16040(Rev1), please use the following parameters:

    Image: IP address of camera:Port/cgi-bin/net jpeg.cgi?ch=0

    Stream: rtsp://IP Address of camera:Port/ch0.h264

    For the Rev2 versions of DN-16029, DN-16036, DN-16038, DN-16039, DN-16040, DN-16043, DN-16044 and DN-16046 please use the following parameters:

    (If you have a Rev1 or REV2 camera model, you can check this by looking the product label on the back of the camera model. If there is a Rev2 on the back, you go the new Version. Is the field empty, then you have a camera Rev1)

    Main Stream:            rtsp://IP Adresse Kamera:554/11

    Secondary Stream:    rtsp://IP Adresse Kamera:554/12

    Mobile Stream          rtsp://:IP Adresse Kamera554/13

     

    Tap the frames

    Image Pfath:

    IP Adresse Kamera:PORT/web/cgi-bin/hi3510/snap.cgi?&-getpic

  • 13. In our region, temperatures drop to – 4 degrees Fahrenheit in the winter. Can I still use the outdoor-camera in these conditions?

    We guarantee trouble-free functioning up to 14° Fahrenheit. Customers experience shows, however, that the tolerance levels of the cameras does allow usage at lower temperatures.

    The DIGITUS® Plug&View OptiMax Pro (DN-16040) was put through a 14 day endurance test and we also successfully tested the operating temperatures under very tough conditions: they reach all the way from -4 to +140 degrees F, including cold-start booting and long-term test!

    This way, you can use the Wireless Outdoor Plug&View IP-camera with the IP66-casing in even more extreme conditions!

  • 14. Should a minimum distance be observed to the object, which I want to monitor?

    The minimum distance to an object that is to be monitored, should be at least 30 centimeters.

  • 15. Can I use the VLC media player with Internet Explorer?

    For the operation of the Plug&View cameras, the installation of the ActiveX Widget RSAV.exe is done in Internet Explorer. The VLC media player plug-in is required only for Firefox and Chrome. The RSAV.exe is provided by Internet Explorer when it is connecting to the camera.

  • 16. The message light on my camera always changes from green to yellow.

    Please check your Internet connection. If it’s not stable or not fast enough, the camera can lose the connection. Also check how many devices are active in your WLAN-network. If your network is heavily used by many devices, there may be fluctuations in the transmission of the video signal.

  • 17. I get a “buffer timeout” error when viewing the video image on my smartphone/tablet.

    Check the speed of your data connection. For smooth, continuous video display you should at least have a 3G/UMTS connection, better yet: HSDPA. A GPRS connection is not sufficient.

  • 18. I cannot click on/use the control displays on the camera.

    Not all DIGITUS® Plug&View camera models come with the so-called PTZ function. PTZ stands for “pan-tilt-zoom” and refers to the pan, tilt and zoom function of the camera. The control displays are only active on camera models with PTZ function, e.g. the OptiArc (DN-16038).

  • 19. I see a backward-running time displayed on the video image and then the message “Relay mode is allowed to connect for 2 minutes”. What does this mean?

    Because of connectivity problems you are seeing a temporary, cached, video stream. For security reasons, this temporary buffer does not allow more than 2 minutes of video. As soon as a stable data connection has been re-established, you will once again see the live stream from the camera.

    For smooth, continuous video display you should at least have a 3G/UMTS connection, better yet: HSDPA. A GPRS connection is not sufficient.


  • 20. The picture of my OptiArc is displayed upside down – how can I change it?

    You can easily change this. Please log into the user interface of your camera:

    Login with username “admin” and password “admin”. On the Home screen, to the right, under “Mirroring”, please select the setting “All” from the drop-down menu. This will rotate the camera image by 180°. Clicking on “save” will save this setting.

  • 21. How can I make certain areas in the video image unrecognizable for data protection reasons?

    Yes, of course this is possible. You can cover private areas in the image with a colored block. A maximum of four areas can be cover with these colored blocks. You can find detailed instructions on how to activate the blocks in the chapter “Video Covering” in your User Manual.

  • 22. Can I also use this system with my Apple MAC?

    Yes, of course you can. You can also use the Apple Safari browser to access your camera administration and the functions of the Plug&View cameras.

  • 23. Is there a reset button to reset my camera to the factory defaults?

    The indoor-cameras have an internal reset button, which can be triggered through a small hole in the casing with a paper clip. The location of this button varies from model to model.

  • 24. How can I store data from the OptiMax DN-16037?

    If you installed a microSD card in your camera, the recordings will be stored on it. In addition, you can also store you recordings either on Google Drive or on an FTP-server. For detailed instructions for activating the different storage methods, refer to the User Manual for your camera.

  • 25. I don´t see any picture on login.mydigitus.net with my MAC?

    To solve this problem, please delete the cache of your browser as well as the cookies. After that the java components will be reloaded and after about 30 seconds you can see the picture again.

  • 26. Is it possible to switch the Plug&View cameras on and off via App?

    The on and off of the Plug&View cameras via app is not possible.

    But if it’s important to you that your camera is not recording all the time, you can just use the “Motion Detection” function.  This will start recording by any movement in your selected view area.

    In addition you can set the cameras with the camera management for records during certain times (both day and time).

  • 27. Does the OptiArc camera (DN-16036) has a digital input and output?

    No, the OptiArc do not have a digital input and output.

    Don’t wonder that there is a small, green plug on the back of the camera, which could be provided for a digital output and input.

    You don’t need this plug to use your Plug&View OptiArc camera and it doesn’t limit your use of it any way.

  • 28. Which bandwidth is required for using Plug & View?

    Please use the Plug & View system with a bandwidth of DSL 1,000 and from your mobile device from 3G. This ensures that you see a clear camera image and have a stable connection.

  • 29. How to activate NPAPI in Chrome version 42 and higher

    If you want to use the NPAPI-Plug-Ins regularly, you have to take one more configuration step for Chrome Version 42 and higher.

    1. Enter in the URL chrome://flags/#enable-npapi
    2. Under the configuration option NPAPI activate, click on activate
    3. Click on the button restart, which is shown on the configuration page below

    Developer and system admins, who are looking for to support Chrome users, should read this blog and the paragraph “Running Web Start applications outside of a browser” and “Additional Deployment Options”.

  • 30. Setup to integrate your DIGITUS Plug&View Camera into the synology of the SurveillanceStation

    Here you can find an instruction, how to integrate your DIGITUS® Plug&View cameras into the synology of the SurveillanceStation.